1. Definition:
Force majeure refers to events or circumstances that are unforeseeable and unavoidable, such as natural disasters, acts of God, war, terrorism, government actions, labour strikes, or other events outside of our reasonable control.
2. Notification:
In the event of a force majeure event that may affect our ability to fulfil orders or provide services, we will promptly notify affected customers of the situation and any anticipated impacts on their orders or services.
3. Mitigation:
We will take all reasonable measures to mitigate the effects of a force majeure event and minimize disruptions to our customers. This may include implementing alternative solutions, reallocating resources, or expediting production and delivery processes where possible.
4. Delay or Suspension:
In some cases, a force majeure event may result in delays or suspension of our operations. We will communicate any delays or suspensions to affected customers and provide regular updates on the status of their orders or services.
5. Liability Limitation:
We shall not be liable for any damages, losses, or expenses incurred by customers as a result of a force majeure event, except to the extent prohibited by applicable law. Our liability is limited to the extent permitted by law.
6. Resumption of Operations:
Once the force majeure event has passed or subsided, we will resume normal operations as soon as possible and prioritize the fulfilment of orders and services that were affected by the event.
7. Communication:
We are committed to maintaining open and transparent communication with our customers throughout a force majeure event. We encourage customers to reach out to our customer service team with any questions or concerns they may have.
8. Updates and Revisions:
We reserve the right to update or revise this force majeure policy as needed without prior notice. Any updates or revisions will be communicated to affected customers promptly.
We appreciate your understanding and cooperation during force majeure events. If you have any questions or require further assistance, please don’t hesitate to contact our customer service team.